Last year, my wife and I spent two weeks in the wonderful country of Croatia. As much as I wanted some downtime during vacation, I could not escape the signs, behaviors, and outcomes produced by the archetypical “faces” of employee engagement. These emblems of engagement were extremely vivid to me for two reasons. First, after dedicating over 30 years of my career to learning about, and helping organizations build employee engagement, I realize that the topic runs deeply through my mind, heart, and lifeblood. Second, employee engagement is global, omnipresent, and most of all, inescapable. There is no doubt you fellow world travelers out there can relate to these facts.
Upon arriving in Rovinj, Croatia, one of the first locals we met was an all-purpose multi-functional worker named Robert of The Casa Garzotto. His passion for helping us was enormous. He was a waterfall of positivity while giving us guidance on what to see, lugging three heavy pieces of luggage to our third floor room, and driving us to rent our own car. As exhibited by all engaged employees, Robert genuinely cared. We showed our appreciation for his extra effort and attention though kindness and a generous tip.
Your call to action: Celebrate your best employees and make sure they are both recognized and rewarded fairly.